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Jaypee Greens Golf and Spa Resort
Guest Service Associate Greater Noida Apply Online

No. of Vacancy: 3
Location: Greater Noida

Job Description

Department: Food and Beverage Service

Constituents:

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
  • Greet all Guests to the correct standard and escort them to their allocated tables with menus
  • Ensure that the log book is completed after each service period Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
  • Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers,Guest information and special requests
  • Allocate daily bookings to the table plan Ensure that all the menus and memos are ready at the desk prior each service
  • Demonstrate knowledge of the menus and readiness to answer any enquiries from the Guests
  • Any other responsibilities/task given by the management arisen due to need of the business.
Desired Experience

2+ Years

Desired Professional Skills

Degree/Diploma in Hotel Management OR Frankfinn Diploma 

Team Leader Greater Noida Apply Online

No. of Vacancy: 2
Location: Greater Noida

Job Description

Department: Houskeeping

POSITION SUMMARY:

You will be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards. You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities.

DUTIES AND RESPONSIBILITIES:

  • Responsible for smooth operation of the floor assigned.
  • Responsible for the performance of floor staff.
  • Supervise Room Attendants Organises and facilitates the room making process.
  • Daily allocation of rooms and deep cleaning tasks to team members.
  • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
  • Checks the occupied and departure rooms, giving special attention to guest needs.
  • Ensures that the entire operation is performed as per the laid down standards.
  • To organise immediately the guest needs under intimation to EHK/Executive.
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards.
  • Aware of all room categories and amenities.
  • Achieve positive outcomes from guest queries in a timely and efficient manner Carry out lost and found procedures.
  • Report maintenance issues to Maintenance/Engineering Department.
  • Assist Housekeeping Manager with training requirements.
  • Comply with hotel security, fire regulations and all health and safety legislation.
  • Any other responsibilities/task given by the management arisen due to need of the business
Desired Experience

4+ years

Desired Professional Skills

Degree/Diploma in Hotel Management

Guest Service Associate Greater Noida Apply Online

No. of Vacancy: 3
Location: Greater Noida

Job Description

Department: Houskeeping

POSITION SUMMARY:Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.
  • Makes bed.
  • Dusts the room and furniture.
  • Replenishes guestroom and bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenish amenities according to the operational standards.
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
  • Cleans guest bathroom/bed room/floor corridor.
  • Responsible for replenishment of guest complimentary water.
  • Responsible for the cleanliness and maintenance of his work area.
  • Responsible for the Hotel property in the work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
  • Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
  • Responsible for following the standard operating procedures & carrying out lost and found procedures.
  • Any other responsibilities/task given by the management arisen due to need of the business
Desired Experience

2+ years 

Desired Professional Skills

Degree/Diploma in Hotel Management

Guest Service Assistant Greater Noida Apply Online

No. of Vacancy: 3
Location: Greater Noida

Job Description

Department: Houskeeping

POSITION SUMMARY:Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.
  • Makes bed.
  • Dusts the room and furniture.
  • Replenishes guestroom and bath supplies.
  • Cleans the bathroom.
  • Cleans the closet.
  • Vacuums and racks the carpet.
  • Checks and secures the rooms.
  • Replenish amenities according to the operational standards.
  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards
  • Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Cleans guest bathroom/bed room/floor corridor.
  • Responsible for replenishment of guest complimentary water.
  • Responsible for the cleanliness and maintenance of his work area.
  • Responsible for the Hotel property in the work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.
  • Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
  • Responsible for following the standard operating procedures & carrying out lost and found procedures.
  • Any other responsibilities/task given by the management arisen due to need of the business
Desired Experience

0-2 Year

Desired Professional Skills

Degree/Diploma in Hotel Management

Team Leader Greater Noida Apply Online

No. of Vacancy: 2
Location: Greater Noida

Job Description

Department: Front Offic

Constituents:

  • Adheres to Code of Conduct, Employee Policies & SOP's.
  • Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
  • Ensure quality in all aspects of the job.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.
  • Ability to operate with a certain level of autonomy and also a great involvement in team.
  • Any other responsibilities/task given by the management arisen due to need of the business.
Desired Experience

4+ Years

Desired Professional Skills

Degree/Diploma in Hotel Management

Hostess Greater Noida Apply Online

No. of Vacancy: 5
Location: Greater Noida

Job Description

Department: Food and Beverage Service

Reports To : Captain/Executive/AM/Asst. F&B Mgr/ F&B Manager

Constituents:

  • Meet and greet all members, and potential members, at the front of the Restaurant by ensuring the following:

a. Ensure restaurant operating equipment is clean and in working order

b. Maintaining impeccable uniform and personal presentation standards in      accordance with policy

c. Welcoming members to the Restaurant, by using the Restaurant name

d. Inquiring if they have a reservation and noting it in the reservation book if they do

e. Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

f. Being attentive to guest requests

  • Escort members to their preferred table or reserved table and seat members according to restaurant standards 
  • Take telephone bookings and document in the Reservation book according to restaurant standards 
  • Be attentive to members and resolve their complaints where possible, reporting all incidents to your Supervisor 
  • Maintain responsibility of cleanliness of all menus and drink menus & Assist with beverage and food service 
  • Maintain detailed knowledge of menu, including daily specials 
  • Ensure tables are cleared quietly and efficiently 
  • Complete dockets accurately and clearly 
  • Any other responsibilities/task given by the management arisen due to need of the business.
Desired Experience

0-2 Year

Desired Professional Skills

Degree/Diploma in Hotel Management

Guest Service Associate Greater Noida Apply Online

No. of Vacancy: 5
Location: Greater Noida

Job Description

Department: Food and Beverage Service

Job Description

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries Greet all Guests to the correct standard and escort them to their allocated tables with menus
  • Ensure that the log book is completed after each service period
  • Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
  • Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests
  • Allocate daily bookings to the table plan
  • Ensure that all the menus and memos are ready at the desk prior each service
  • Demonstrate knowledge of the menus and readiness to answer any enquiries from the Guests
  • Any other responsibilities/task given by the management arisen due to need of the business.
Desired Experience

2+ Years

 

Desired Professional Skills

Degree/Diploma in Hotel Management

Guest Service Assistant Greater Noida Apply Online

No. of Vacancy: 5
Location: Greater Noida

Job Description

Department: Food and Beverage Service

Jobs description

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
  • Greet all Guests to the correct standard and escort them to their allocated tables with menus
  • Ensure that the log book is completed after each service period Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
  • Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests Allocate daily bookings to the table plan
  • Ensure that all the menus and memos are ready at the desk prior each service
  • Demonstrate knowledge of the menus and readiness to answer any enquiries from the Guests
  • Any other responsibilities/task given by the management arisen due to need of the business
Desired Experience

0-2 Year

Desired Professional Skills

Degree/Diploma in Hotel Management

F&B Executive Greater Noida Apply Online

No. of Vacancy: 1
Location: Greater Noida

Job Description

Responsible for the day-to-day operations of the restaurant, ensuring guest satisfaction and maintaining the budgeted cost.

General Responsibilities

  1. Directly responsible for all guest services & guest satisfaction in his area of operation.
  2. Responsible for day-to-day operations, staffing & scheduling.
  3. Train & develop all staff in order to familiarize them with SOP’s and to upgrade skills & performance.
  4. Coordinate with support departments to ensure orderliness and smooth operation.
  5. Ensure good sanitary conditions, pest control and good upkeep of equipments in the area of operation.
  6. To follow and enforce company policies with utmost sincerity.
  7. To be able to prevent, manage & lead in fire fighting.
  8. Ensure control over food wastage, spoilage and pilferage.
  9. To maintain regular stocks, inventories, log books and records.
  10. Develop various contact programs like tele calling, greetings, direct mailing to ensure regular clients thus to develop loyal client base.
  11. Develop and design new menus in consultation with the Asst F&B sales Manager for regular dining and festivals.
  12. Explore means of suggestive selling.
  13. Create, maintain and update restaurant database.
  14.  Do the redressal of complaints through F&B office.
  15. Prepare and promote food promotions and assist in preparation & implementation of the calendar of events & promotions as finalized.
  16. Assist in budgeting and other financial reports as required.
  17. Ensure daily briefing is conducted.
  18. Report all incidents/ accidents to Asst F&B manager and document the same.
  19. Achieve good rapport with all guests and hence develop PR as an exercise to create customer loyalty.

 Minimum Service & Management Standards

  1. Ensure adherence to the company’s rules and policies by F&B staff.
  2. Ensure proper service staff grooming.
Desired Experience

More than 4 years of experience in F&B(S) Operations

Desired Professional Skills

3 year degree course in Hotel Management.