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Jaypee Greens Golf and Spa Resort
Captain ( F & B ) Greater Noida Apply Online

No. of Vacancy: 1
Location: Greater Noida

Job Description

Constituents:

 

  • Responsible for operating F&B outlets assigned to him/ her.
  • Role & Responsibilities
  • Monitoring & ensuring F & B service operations are running smoothly.
  • Organizing duty roster of service staff.
  • Cost control, inventory, Training
  • Maintaining SOP for quality.
  • Should able to introduce innovative ideas for generating targeted sale
  • Guest interaction, menu planning.
  • Addressing guest requirement and reaching to them.
  • To recommend food and beverage service standards & implement and follow on standard operating procedure. 
Desired Experience

Min. 3 years of experience. Degree/Diploma in Hotel Management

Guest Service Associate/Guest Relation Executive/Team Leader Greater Noida Apply Online

No. of Vacancy: 2
Location: Greater Noida

Job Description
  • Adheres to Code of Conduct, Employee Policies & SOP's.
  • Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
  • Ensure quality in all aspects of the job.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.

Ability to operate with a certain level of autonomy and also a great involvement in team

Desired Experience

Min 2 years of experience. Degree/Diploma in Hotel Management OR Frankfinn Diploma 

Executive / Assistant Manager/Lobby Manager Greater Noida Apply Online

No. of Vacancy: 2
Location: Greater Noida

Job Description
  • Proven successful in setting up the Subheads of Front Office from scrap to an efficient working atmosphere, which ensures in maximum productivity and staff and guest satisfaction.
    Reservation and concierge was the main concern to develop and was successful in setting up a strong team with strong basics to get the guests to our organization with the best of deals.
  • Regular training and coaching helped in grooming the best of Staff at the front desk.
  • Knowledge of PMS software like IDS, WINHMS and OPERA
  • Knowledge in handling and managing OTA.
  • Ensures work as per the required Standard Operating Procedure.
  • Coordinating with guests and monitored service trends by evaluating all comment cards.
  • Actively participation in Sales and marketing and Food and Beverages operations.
  • Administering all housekeeping and guests relation activities of the hotel.  Assisting Front Office Manager in Strategic & Day-to-Day Execution.
  • Assisting Front Office Manager in Scheduling preventative maintenance for
    the facility as per the quality standards.

Assisted Front Office Manager in oversees budget preparation for
the year and developing various strategies to facilitate growth in hotel Revenue. 

Desired Experience

Min 5 Years of experience. Degree/Diploma in Hotel Management

Executive/Assistant Manager ( Housekeeping) Greater Noida Apply Online

No. of Vacancy: 2
Location: Greater Noida

Job Description

You will be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities.

DUTIES AND RESPONSIBILITIES:

  • Responsible for smooth operation of the floor assigned.
  • Responsible for the performance of floor staff.
  • Supervise Room Attendants
  • Organizes and facilitates the room making process.
  • Daily allocation of rooms and deep cleaning tasks to team members.
  • Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
  • Checks the occupied and departure rooms, giving special attention to guest needs.
  • Ensures that the entire operation is performed as per the laid down standards.
  • To organize immediately the guest needs under intimation to EHK/Executive.
  • Manage guest requests, including VIP amenities and communicating them to the relevant team members
  • Routine inspection of guest bedrooms to ensure they meet standards.
  • Aware of all room categories and amenities.
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Carry out lost and found procedures.
  • Report maintenance issues to Maintenance/Engineering Department.
  • Assist Housekeeping Manager with training requirements.
  • Comply with hotel security, fire regulations and all health and safety legislation.
Desired Experience

Min 4 years of experience. Degree/Diploma in Hotel Management

Coordinator/Executive -Banquet Sales Greater Noida Apply Online

No. of Vacancy: 2
Location: Greater Noida

Job Description

Areas of Responsibility:

Participates in the development of the Hotel's sales and marketing strategies

  • Develops and implements strategies for achieving convention sales goals
  • Monitors status regularly and adjusts strategies as appropriate

Achieves individual and team goals by negotiating convention related business

  • Achieve potential key accounts and develops strategies to prioritise and penetrate those accounts
  • Seeks information from convention planners about their needs
  • Tailors the sales presentation/proposal to address priorities identified bythe customer
  • Makes outside sales calls on prospective convention customers
  • Negotiates contracts with key customers
  • Conducts on-site client inspections to illustrate available services
  • Monitors customer satisfaction with convention and group business; follows-up with key contracts on a regular basis to assess satisfaction

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations

  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
  • Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.
  • Assumes the responsibility to notice when the guest is not satisfied and uses best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
  • Performs other duties as required to provide Yes I Can! Genuine hospitality
  • Handles incoming phone calls in a dynamic and efficient manner.
  • Maintains the WINHMS database as appropriate. Performs routine sales and marketing tasks in conjunction with the database. Eg. Mail-outs follow up and correspondence.
  • Assists with operations when necessary. Supervisors all room set ups and final presentations before client enters. Opens and inspects all rooms at the start of each day to ensure they are in accordance with event order
  • . Maintains an efficient filing system for the Conference Department.
  • Ensures adequate supplies of all stationary items, including brochures, sales kits, convention packs, fact sheets, slides etc.
  • Prepares statistics and assists in the gathering of statistics for preparation of the Sales and Marketing monthly reports.
  • Generate conference event orders 7 days prior to the event. Generates Conference Signage for Main Lobby, Pre-Function Area and Conference Rooms.
  • Co-ordinates with the Finance Department; receipt of deposits, set up and maintaining of accounts, finalising accounts for clients and follow up of outstanding accounts.
  • Keeps DOSM promptly and fully informed of all problems or unusual matters of significance.
  • Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position.
  • Develops and participates in Hotel promotions as required.
  • Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 

  • Maintain a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
  • At all times projects a favorable image of the hotel to the public.
Desired Experience

Min 1 - 4 years of experience. Degree/Diploma in Hotel Management

Desired Professional Skills

Key Skills and Requirements:

Organization

 Demonstrate ability to proactively prioritise needs, put first things first and effectively manage resources and time.

Business Communication

Uses results-oriented writing techniques and strategies for correspondence (eg memos, letters, reports, proposals etc.) with correct grammar and punctuation.

Presentation.

Demonstrate ability to maximize impact, maintain interest and establish a rapport with the audience when conveying information.

Sales Skills

Understand the positioning of the Hotel, services provided and how the Hotel can meet the needs of customers and be capable of closing business.

Negotiation

Understand the cost/benefits of prospective business and vendor contracts and negotiates contracts which result in mutually beneficial outcomes.

Hotel Positioning

Understand the strategic positioning of the Hotel and how the products and services offered compare within the competitive market for targeted market segments. 

Guest Service Associate Greater Noida Apply Online

No. of Vacancy: 4
Location: Greater Noida

Job Description

Department: Food and Beverage Service

Job Description

  • Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
  • Welcome the guests by greeting them as per the standards.
  • Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries Greet all Guests to the correct standard and escort them to their allocated tables with menus
  • Ensure that the log book is completed after each service period
  • Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
  • Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests
  • Allocate daily bookings to the table plan
  • Ensure that all the menus and memos are ready at the desk prior each service
  • Demonstrate knowledge of the menus and readiness to answer any enquiries from the Guests
  • Any other responsibilities/task given by the management arisen due to need of the business.

 

Desired Experience

2+ years 

Desired Professional Skills

Degree/Diploma in Hotel Management

Team Leader Greater Noida Apply Online

No. of Vacancy: 1
Location: Greater Noida

Job Description

Department: Front Office

Constituents:

  • Adheres to Code of Conduct, Employee Policies & SOP's.
  • Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
  • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
  • Ensure quality in all aspects of the job.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status. Handle additional responsibilities as and when delegated by the Management.
  • Ability to operate with a certain level of autonomy and also a great involvement in team.
  • Any other responsibilities/task given by the management arisen due to need of the business.
Desired Experience

4+ Years

Desired Professional Skills

Degree/Diploma in Hotel Management

Hostess Greater Noida Apply Online

No. of Vacancy: 2
Location: Greater Noida

Job Description

Department: Food and Beverage Service

Reports To : Captain/Executive/AM/Asst. F&B Mgr/ F&B Manager

Constituents:

  • Meet and greet all members, and potential members, at the front of the Restaurant by ensuring the following:

a. Ensure restaurant operating equipment is clean and in working order

b. Maintaining impeccable uniform and personal presentation standards in      accordance with policy

c. Welcoming members to the Restaurant, by using the Restaurant name

d. Inquiring if they have a reservation and noting it in the reservation book if they do

e. Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

f. Being attentive to guest requests

  • Escort members to their preferred table or reserved table and seat members according to restaurant standards 
  • Take telephone bookings and document in the Reservation book according to restaurant standards 
  • Be attentive to members and resolve their complaints where possible, reporting all incidents to your Supervisor 
  • Maintain responsibility of cleanliness of all menus and drink menus & Assist with beverage and food service 
  • Maintain detailed knowledge of menu, including daily specials 
  • Ensure tables are cleared quietly and efficiently 
  • Complete dockets accurately and clearly 
  • Any other responsibilities/task given by the management arisen due to need of the business.
Desired Experience

0-2 Year

Desired Professional Skills

Degree/Diploma in Hotel Management