Privacy Policy




Jaypee Hotels respect your privacy and are committed to protecting it as discussed herein below. Please familiarize yourself with the privacy policy. On accessing the Site, it means you agree to the privacy practices as set out in this privacy policy statement. This privacy policy statement describes the information that Jaypee Hotels collect and how that information may be used by Jaypee Hotels. You are not required to provide any personal information to us unless and until you choose to make a purchase, sign up for one of our e-mail newsletters or other products, or otherwise use one of our services. This privacy policy statement does not apply to information collected on any third-party site that may link to or be accessible from any of the (other) Sites. We encourage you to learn about the privacy practices of those third parties. We are not responsible for the content or practices of web sites operated by third parties that are linked to our sites. These links are provided as a service to our users. Unless otherwise stated, such practices do not constitute our endorsement, sponsorship or approval of these content(s), policies or practices, you must need to understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. We do not disclose to the third parties, the personally identifiable information that you provide to us, except as necessary to provide the product or service as specifically requested by you.

If you are accessing any of the Sites from outside India means, you agree that your personal information may be transferred to India, a jurisdiction which may have different privacy and data security protections than from those of your own jurisdiction, to be processed and stored.

Collection of personal information

Personal information is data that can be used to uniquely identify or contact a single person. Jaypee Hotels collect several types of personal information from and about users of the Sites, including, but not limited to:
I. Personal information that is provided to us by travel agencies or online travel sites using theSabre® global distribution system;
II. Personal information you provide to us directly on the Site;
III. Personal information included in any messaging you undertake through any of the Sites, such as sharing via our online blog or using one of our travel management tools or apps;
IV. Please note that this privacy statement does not apply to the collection of routine business contact information by our employees. Such information, however, will only be used for purposes of our business relationship.
V. Jaypee Hotels shall not sell, trade or disclose to any third party other than an entity in the "Jaypee Hotels Group" any information derived from the registration for, or use of, any on-line service without the consent of the user (except as required by law or in the case of imminent physical harm to the user or others). When Jaypee Hotels uses other agents, contractors or corporations to perform services on its behalf or as part of a joint promotion, Jaypee Hotels shall ensure that this entity protects the user's personal information in a manner which is consistent with this statement. If you choose not to provide certain personal information we request, you will be able to visit our web site but you may be unable to access certain options or services.

Use of personal information

We use personal information in the following ways:
I. To provide you such information, products or services that you requested from Jaypee Hotels;
II. To present the Site(s) and their contents in a suitable and effective manner;
III. To allow you the sharing and messaging features of the Sites, if and when you choose to do so.
IV. Registered users will occasionally receive information on products, services and special deals offered by Jaypee Hotels.
V. From time-to-time contests may be conducted via our web site. Participation in these contests is completely voluntary and the user therefore has a choice whether or not to disclose any personal information in connection with such contest them. Information requested may include contact information (such as name and mailing address), and demographic information (such as age). Contact information will be used to notify the winner(s) and award prize(s).

Disclosure of personal information to third parties

We may from time-to-time make certain personal information available to strategic partners associated with the Company, such as the following:

I. Various affiliates of the Company;
II. Travel supply companies through which you have arranged travel, but only that personal information needed for successful access to or processing of your travel arrangements;
III. Service provider(s) we use to support our business who provide services such as information processing, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys;
IV. In the event of merger, acquisition, or any form of sale of some or all of the Company’s assets, in such case personal information held by the Company about its customers will be considered among the assets to be transferred to the buyer.
V. In case, Jaypee Hotels engage a third party to process an individual’s personal data on its behalf, that third party will be bound by our data privacy policies.

We may also disclose your personal information to third parties:

I. To comply with any court order or other legal obligation or on request by the government or by any law enforcement authority;
II. To enforce or apply our terms of use and any other agreements; or
III. To protect the rights, property, or safety of the Company, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Collection and use of non-personal information

Jaypee Hotels also collect non-personal information, or data in a form that cannot be used to uniquely identify or contact a single person. We may collect, use, transfer, and disclose non-personal information for any purposes. Non-personal information that we collect may include information regarding your activities on any of the Sites, which may be aggregated and used to help us provide more useful information to our customers and to understand which parts of the Sites are of most interest. If we combine non-personal information with personal information in that cast the combined information will be treated as personal information for the purposes of this privacy statement.

Cookies and other technologies

The Sites and certain Company email messages may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to improve and to deliver the better and more personalized service(s) to:

I. Estimate our audience size and usage patterns;
II. Store information about your preferences, allowing us to better customize the Sites according to your individual interests;
III. Speed up your searches; and
IV. Recognize you when you return to any of the Sites.

You may refuse to accept cookies by activating the appropriate settings on your browser. Check with your provider to find out how to disable cookies. Please note that certain features of the Sites may not be available if cookies are disabled. Jaypee Hotels treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this privacy statement.

Accessing your personal information

Jaypee Hotels strive to maintain accurate, complete, and relevant personal information for the purposes identified in this privacy statement. We make good faith efforts to make available for your review of personal information and to process requests for modification of inaccurate personal information provided to us through any of the Sites. However, we may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, and are extremely impractical, or for which access is not otherwise required by local law. Personal information that is provided considered likely to be available for review through the organization that made the booking and pursuant to that organization’s policies.

Data security

Jaypee Hotels has implemented reasonable well designed measures to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information shall also depend on you. Any content, including personal information, that you contribute to be shared, published or displayed on any of the Sites, or transmitted to other users of a Site, is visible to other users and can be read, collected, or used by them. We urge you to be extra careful & cautious on providing information in public areas of any of the Sites. Moreover, we believe that you understand and acknowledge that, even after removal, copies of your content, including personal information, that you contribute to be shared, published or displayed on a Site, or transmitted to other users of a Site, may remain viewable in cached and archived pages. Although we take efforts to protect your personal information, in spite of this we cannot guarantee the security of your personal information transmitted to a Site. Any transmission of personal information is at your own risk & peril.

Children under the age of 18 yrs.

We do not knowingly collect any personal information from the young adult below the age 18yrs. The moment we become aware to have collected personal information from the young adjust below the age 18yrs. without verification of parental consent, we will take steps to delete that personal information as soon as possible.

Changes to our privacy statement

It is our policy to post any changes we make to our privacy practices on this page. The date the privacy statement was last revised is identified at the top of the privacy statement.

Contact information

Please direct any questions or comments about this privacy statement and our privacy practices to us at: or JA Annexe, 54, Basant Lok, Vasant Vihar, New Delhi – 110057, Attn: Privacy Office

Refund & Cancellation


I. Please make advance reservation via telephone or book online to ensure room availability.
II. Advance in Cash or deposit /online Payment is mandatory to obtain the confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
III. Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.
IV. The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.
V. The actual taxes, fees and cess prevalent at the time of stay shall be applicable, which may vary from the estimates and you are liable to pay any extra cost on account of such amendments in taxes, fees, cess etc.
VI. Currency conversions are estimates and are provided as information only. The bill on check out for stay shall be charged in the hotel’s local currency.
VII. We reserve the right to modify or cancel the reservation if it appears, at sole discretion of the hotel, that a guest is engaged in fraudulent, illegal or other inappropriate activity or the reservation is obtained fraudulently or with malafide intention or mistake or error.
VIII. On check in to the hotel, please present the hotel reservation confirmation voucher along with valid photo ID or Passport, Photo PAN Card, Election Identity Card, Photo driving license, or any photo ID card issued by Central/ State government and a valid credit card for any incidental and/ or extra charges.
IX. All promotion/sale rates are restrictive fares and are non-refundable. Certain promotion/sale Rates do not permit any changes in the hotel booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select Room type(s) only on first come first served basis. Jaypee Hotels reserves the right to withdraw and/or amend the promotion/sale without any prior notice.
X. All extra services & amenities not part of this offer will be available at an on additional charge only.
XI. This offer cannot be combined with any other offer/promotion or benefit(s) available through any loyalty program run by Jaypee Hotels or any third party.
XII. In case of non-availability of pre-booked room at the time of arrival, the hotel will offer an alternate similar standard hotel/ in a similar room type, at its discretion and without any further liability.
XIII. Rates may change without notice and may vary for special events except for confirmed reservation against the advance payment.
XIV. All rates are subject to prevailing local taxes as applicable on room tariff & services opted.


I. Normal occupancy permits maximum two people per room. Additional person (if room size permits) is charge extra as per prevalent rate of the Hotel.


I. The deposit / online payment to be paid in advance equivalent to total room nights booked for the entire stay to get the confirmed reservation.
II. We accept deposit only against the Maestro, Visa and MasterCard. For any alternate mode of payment, please contact the hotel’s reservations.
III. Corporate reservations need to be secured by a company credit card. For any alternate mode of payment, please contact Hotel’s Reservation.
IV. Group bookings of four or more rooms require cancellation notice to refund the deposit as specified in cancellation & early checkout policy.


In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Hotel Reservation for a refund of your deposit.

The guidelines in this regards as under:- I. The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
II. Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
III. Please note that if an online booking is modified or cancelled with the hotel’s reservations Office/ Hotel’s sales office, it cannot be further modified or cancelled online.
IV. The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.
V. In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
VI. Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on without benefits / restrictions.
VII. In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.
VIII. Please note for reservation of more than one room in that case all rooms are determined as "reserved nights". For example, two (2) rooms reserved for four (4) nights would be (8) reserved nights, hence to such (8) reserved nights applicable cancellation period is 72 hours.

The cancellation applicable as under: -

Room Nights(No.)Cancellation Period prior to arrival
448 hours
4-972 hours
9- & above7 days


I. On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees etc. For more details refer to the cancellation policy mentioned above.
II. In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.


I. Normal check in time is 2:00 PM. For late arrivals, please call for instructions on the procedure for arrival after 6 PM.
II. For Jaypee Residency Manor, Mussoorie, check in time is 3:00 PM
III. Check-out is at 12 Noon.
IV. Early check-in and check-out is available by prior arrangement only i.e. subject to availability and prior intimation & confirmation only.


I. Any modification in the reservation is subject to availability at the time of making such a request.


I. Child (up to 5 years) can stay free of charge with parents without extra bed.
II. Children between 5 years to 12 years of age will be charged extra.
III. Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.


I. If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation. II. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund admissible.


I. Shortened stay is subject to entire period charge whether or not you stay the entire period.
If you know the change in your plan, please contact us at the earliest to minimize the charge by the hotel subject to cancellation policy.


I. Please note that Hotel neither guarantees nor liable to admit any request for amendment in plan or any other special requests which shall be admissible subject to availability on arrival.
II. The request for airport pick-up requires intimation to the reservation at the time of the room(s) booking.


I. The reservation once confirmed, a confirmation number and the voucher is generated that you can print for your convenience.
II. It is necessary to present the confirmation voucher to the hotel on arrival. On failure to produce the confirmation voucher may result in the hotel not honoring your reservation unless the hotel is able to trace & match the excess in the reservation system.


I. It is important to know that whenever you provide the personal details or credit card information, it is secured. Your credit card number, name, address, and telephone number are protected by the latest security technology.

Terms & Conditions of Website


In accessing and using the Site, you agree to be bound by the Terms & Conditions specified here in below. Please carefully read the section of Terms & Conditions before proceeding on the site.

In case you do not accept the Terms & Conditions, you must refrain from using the Site.

The Terms & Conditions must be read in conjunction with any other applicable terms and conditions governing the use of the Site.

Jaypee Hotels (A division of Jaiprakash Associates Limited) reserves the right to amend the terms and conditions of the offer, including extending, withdrawing or discontinuing the same without any notice, and assigning any reason, at its sole discretion and without any liability in any manner what so ever.

Terms & Conditions

1. Site
The Site provides information relating to hotels and resorts owned by Jaypee Hotels (A division of Jaiprakash Associates Limited), a company incorporated under the laws of India.

2. Information
I. You agree that all Information provided on the Site or any other material accessed through the Site including via any Linked Web Site (refer to Terms & Condition no.8) is general information and is not in the nature of advice.
II. You also agree that all Information is provided on an "as is" basis without any warranty, representation or condition of any kind whether express, implied, statutory or otherwise. You are liable and responsible and to your risk for your use of or reliance upon the Information and the Site or any other material accessed through the Site including via any Linked Web Site.
III. That Jaypee Hotels tries to ensure that the Information is reliable and accurate, still error(s) and omission(s) may occur, to the extent permitted by law, and therefore Jaypee Hotels does not make or give any representation or warranty (express or implied) in any manner what so ever of any kind in return to any matter relating to the Site and any Linked Web Site, including without limitation, as to merchantability, non infringement of intellectual property rights or fitness for purpose etc.
IV. Jaypee Hotels is not liable for any loss (direct or indirect) resulting from any action taken or reliance made by you on the Information or any other material accessed through the Site including via any Linked Web Site. You should make your own inquiries and seek independent professional advice before acting or relying on any such information or material available on the site including via any linked website.
V. Jaypee Hotels may from time to time update, modify or add or delete the Information, including these Terms & Conditions and absolutely reserves the right to make such changes without any obligation to notify past, current or prospective users of the Site. Unless otherwise specified to the contrary all new Information shall be subject to the Terms & Conditions.

3. Your Use The Site is for your personal use and the Information may be downloaded or printed by you solely for that purpose.
This right to use the Information is a license only, not a transfer of title, and is subject to the restrictions as under:-
I. The Information may not be used for any commercial purpose or public display, performance, sale or rental;
II. You will only use the Information for lawful purposes and in accordance with the Terms &Conditions specified here in above.

4. Trademarks & Copyright
The Site contains “Jaypee Hotels” trade and service marks and devices (including the word “Jaypee Hotels”) and other valuable trade or service marks owned by Jaypee Hotels (A division of Jaiprakash Associates Limited) or licensed to Jaypee Hotels to distinguish its services and products. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without the expressed prior written consent of Jaypee Hotels.
Do not use any of the said trade or service marks in a manner that disparages Jaypee Hotels or its information, products or services (including this Site).

5. Liability Disclaimer & Exclusion
That under any circumstance or event Jaypee Hotels shall not be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, or in any manner what so ever which you may suffer in connection with or arising out of:
I. your use of the Site or any Linked Web Site; or
II. Your use or reliance on Information or any other material accessed through the Site including via any Linked Web Site; including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of information.

6. Specific Warnings
You must ensure that your access to and your use of the Site is not illegal or prohibited by any law which apply to you.
Jaypee Hotels does not guarantee or warrant that any material available for downloading from the Site or any Linked Web Site will be free from any virus, infection or other condition which has contaminating or destructive properties. You are liable for taking sufficient precautions safety and checks to satisfy your own particular requirements for accuracy of data input and output.
You must ensure that any information which you provide to Jaypee Hotels is accurate and complete and does not contain any virus, malicious computer code, computer program routine or process or other form of interference which may damage the computer system of Jaypee Hotels or the Information or which may detrimentally interfere with or surreptitiously intercept or expropriate any Jaypee Hotels system, data or information.

7. Linked Websites
I. The Site may contain links to other web sites ("Linked Web Sites"). Those links are provided for convenience only and may not remain current or be maintained.
II. You agree that Jaypee Hotels does not have any control over the content or availability of Linked Web Sites and does not agrees for any responsibility for the content, privacy practices or any other aspect of Linked Web Sites.
III. Links with Linked Web Sites should not be construed as an endorsement, approval or recommendation by Jaypee Hotels as the owner or operator of those Linked Web Sites, or of any information, graphics, materials, products or services referred to or contained on those Linked Web Sites only, unless to the extent expressly stipulated to the contrary.

8. Hotel Reservations
I. The reservations feature of the Site is provided solely to assist customers to check the availability of travel related services and products and to make legitimate reservations and for no other purpose. Further you are legally entitled for entering into any approval and capable to bear the financial burden of any agreement.
II. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation to payment of all moneys due under such terms or conditions.
III. The Site contains details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Jaypee Hotels.
IV. Hotel reservation terms and conditions of booking and cancellations are set out on the Site and payment will be in accordance with the procedure set out in such terms and conditions.
V. No contract will subsist unless and until Jaypee Hotels accepts your order by e-mail or automated confirmation through the Site confirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking.
VI. You undertake that all details you provide in connection to any services or products which may be offered by Jaypee Hotels on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Jaypee Hotels reserves the right to obtain validation of your credit card details before providing you with any services or products.

9. Security & Non Confidentiality
Jaypee Hotels does not warrant and cannot ensure the security or confidentiality of any information which you transmit to Jaypee Hotels. Accordingly, any information which you transmit to Jaypee Hotels is transmitted at your own risk.

10. Termination of Access
I. If you breach any of these Terms & Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.
II. Otherwise also, the access to the Site may be terminated at any point of time by Jaypee Hotels without notice or assigning any reason.
III. The provisions of these Terms & Conditions excluding, limiting and disclaiming the liability of Jaypee Hotels will nevertheless survive any such termination.

11. General
I. Jaypee Hotels does not accept any liability for any failure in compliance of these Terms & Conditions where such failure is due to circumstances beyond its reasonable control.
II. If Jaypee Hotels waives any rights available to it under these Terms & Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
III. If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
IV. You are completely responsible for all charges, fees, duties, taxes and assessments arising out of the use of the Site.

12. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws in force in India and you agree to submit to the exclusive jurisdiction of the courts of India, New Delhi.

13. Return to Site
To return to the Site, click where you desire. By doing so, you acknowledge that you have read, understood and accepted these Terms & Conditions.